Value Summary
Support good decision making through multi-level access to performance requirements and status, support information, analysis, alerts, and reports.
Client Deliverables
- Outcompete by using task-level performance information to improve decision making at all levels
- Detect and correct early drift from expected performance
- Move supervisors from 'decision maker' to a 'monitor' role to increase their span of management and engage the workforce
- De-cluttered, streamlined and fully integrated company systems and processes
- Agreed points of truth and digital discipline
- Connect legacy systems into the digital business ecosystem
- Efficiently meet all compliance outcomes with logged information that is available and constantly updated
- Review, analyse, and innovate based on reliable information streams.
Issues and Questions
- Compliance, governance, assurance, and safety are all consuming and disconnected
- Systems are misaligned and not operationally integrated
- Decisions are made using incomplete, inaccurate, and untimely information.
Value Summary
Apply a human-centric approach that engages the workforce and cocreates digital workflows that support frontline decision making and performance improvements, while providing structured information streams for monitoring, analysis, aggregation, and reporting.
Client Deliverables
- Engaged leaders at all levels
- Company information is mobilised for field use
- Support and reference information are just a few clicks away
- Data is captured as it happens, directly from the workforce
- Teams provide ongoing improvement feedback, beginning with their own performance
- Self-monitoring and improvement
- Valid workflow data as designed, applied, and improved by employees
- In-field decision makers have access to the right information
Issues and Questions
- Employee engagement and input is restricted; efforts are not supported by operational personnel
- Systems are not operationally integrated and there are limited real world data flows
- Experience, knowledge, and company knowhow is not captured, and is walking out the door as leaders move on.
Value Summary
Capturing, stabilising, improving and scaling institutional capability – experience, knowledge, and knowhow across sites and organisations
Client Deliverables
- Create, digitise, and sustain the wisdom that improves decision making from the frontline to the boardroom
- Engage leaders at all levels to innovate and outcompete
- Confirm what must be in place for things to go right
- Benchmark performance
- Prepare workflows that digitise knowledge and experience, and ultimately support innovation
- Identify and amplify early drift performance signals
- Make data-supported decisions at every step
- Build organisational capability at all levels.
Issues and Questions
- How do we get consultant and technology resources to align with our need and exit processes?
- Significant incidents continue to happen without warning; investigations show a disconnect between actual practice and performance expectations
- Employee engagement and input is restricted
- System improvements do not always begin by considering how they will assist operational personnel
- Compliance, governance, assurance, and safety are all consuming and disconnected
- Digital transformation efforts are ad-hoc, stalled, and ignore task level information.
Value Summary
Specify performance requirements, address current gaps, and apply a consistent innovation pathway for improvements.
Client Deliverables
- Expert and experienced support that tailors processes to address site needs while aligning to company and site improvement pathways
- Internal capability building
- Consistent approach that confirms performance requirements, implementation approaches and performance monitoring signals
- A systems level to granular review and analysis
- A consistent innovation pathway for improvements.
Issues and Questions
- Opaque performance measures – everything is okay, until it’s not
- Consultant dominated improvement programs.
- A lack of internal capability to deliver complex projects.
- Inconsistent processes and workforce engagement results in limited and/or poor quality innovations.
Value Summary
Apply a project approach and begin by benchmarking your current performance against industry good practice, company and regulatory expectations.
Client Deliverables
- Informed and engaged leaders at all levels
- Project planning and launch support
- Confirm company requirements and benchmark performance against industry good practice
- Operational review and validation of ‘Work as Documented’ against ‘Work as Done’
- Catalogue Opportunities for Improvement (OFIs) for Senior Management review
Issues and Questions
- Misalignment between management systems and operational delivery
- Compliance, governance, assurance, and safety are all consuming and disconnected
- Loss of organisational memory — experience, knowledge, and company knowhow is geographically scattered and inconsistently captured and applied
- Application of company standards is biased by the individual perceptions and experience of site leaders
Value Summary
Comprehensive validated sector and activity good practice corpora, business improvement processes, supported by RMDE technology and expert communities of practice. Site, company, and industrial sector experience, knowledge, knowhow, and requirements are captured, stabilised, organised, linked, and constantly updated as reference resources for site and company application.
Client Deliverables
- Performance baseline reviews using industry validated good practice references for:
- sectors including power distribution, property management, logistics and transport, equipment and plant hire
- common activities including vehicle interaction, environmental remediation and tailing storage, fire prevention and mitigation, fitness for work, control of energy, machine, electrical, gravitational, chemical, and the operational integration of technology.
- Feedback and improvement based on real world application
- Tailored site applications that link across businesses, increasing management span and sharing consistent practice
- Structured for digitisation from the get-go.
Issues and Questions
- How well is my business performing?
- What is the industry benchmark?
- How do I outcompete my peers?
- Do I have the institutional capability required?
